Get in Touch With Us
Got a question about something you have read on thefittersdesk.co.uk, spotted an offer that needs a second look, or simply want to tell us what you think of the site? This page explains how to get in touch and what happens once you do.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected].
If your message relates to a specific brand, offer, or article — for example, a free spins deal at one of the casinos we cover — please mention it by name and, where possible, link to the exact page. It helps us track down the detail quickly and get back to you with something useful rather than a generic reply.
What We Can Help With
We get messages on a wide range of topics. Some of the most common include:
- Questions about our reviews — how a casino ended up on our list, what its editorial rating means, or how a welcome offer such as free spins actually works in practice.
- Corrections — bonus terms, wagering conditions and payment options at gambling sites change often. If something looks out of date, tell us and we will check it.
- Content suggestions — if there is a topic around casinos not on Gamstop, payment methods, or how self-exclusion works that you would like us to cover in more depth, we are open to ideas. Our guide to the best non GamStop casinos is a good starting point if you are looking for our current rankings.
- Partnership or listing enquiries — if you represent a brand and want to discuss appearing on the site, introduce yourself and explain what you have in mind. Being featured never affects how we rate or rank a casino.
- Concerns about gambling behaviour — if you or someone you know is finding it hard to keep gambling under control, say so in your message. We will point you towards independent support services rather than trying to advise you ourselves.
What to Include in Your Message
A short, clear message gets a faster answer. It helps to include:
- What page or brand your enquiry relates to, if applicable
- Whether you are asking a question, reporting an error, or making a suggestion
- Any relevant detail — for example, a screenshot description or the exact wording of a bonus you are asking about
We cannot access or manage individual casino accounts, process withdrawals, or intervene in disputes between a player and an operator. Those matters need to go directly to the casino's own support team or, where relevant, to the licensing body that oversees it in its home jurisdiction. What we can do is answer questions about our own content and update it where it is genuinely wrong or out of date.
How Quickly You'll Hear Back
A real person reads and answers every email — we do not rely on automated replies. Most messages are answered within two working days, though it can take a little longer during busy periods, particularly around the launch of new welcome offers when reader enquiries tend to spike.
Our Approach to Accuracy
Offers, wagering requirements and free spins terms at any casino, including those not on Gamstop, can and do change without much notice. We check listings regularly, but if you come across something on thefittersdesk.co.uk that no longer matches what a casino is actually offering, telling us helps every other reader who visits after you. We would rather correct a page than leave it wrong.
This site is for adults aged 18 and over. If you are contacting us with a general question about how non Gamstop casinos work, how they differ from UK-licensed sites, or how self-exclusion operates, our other pages may already have the answer — but we are always happy to point you in the right direction directly.
Thank you for taking the time to reach out. We look forward to hearing from you.